Privacy Policy

This Privacy Policy describes how ORLIA Pty Ltd (“orlia”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information in connection with our websites and products.

Controller: ORLIA Pty Ltd (ABN: 49 595 724 389). Email: privacy@orlia.com.au.

This Policy is intended to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Personal information

Information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Services

Our software products and related websites, documentation, and support.

Processing

Any operation performed on information, including collection, use, disclosure, storage, and deletion.

• Account & contact details (e.g., name, work email, company, phone optional).
• Operational data you enter (e.g., job details, schedules, notes, files).
• Usage & device data (e.g., pages/actions, timestamps, device characteristics, diagnostics and logs).
• Support communications (e.g., emails and in-product requests).

We collect personal information directly from you and through your use of the Services. We do not sell personal information.

We process personal information for the following purposes and, where applicable, on the following legal bases:

1. Provide and maintain the Services (performance of a contract; legitimate interests).
2. Operate, secure, and debug including logs, incident response, and abuse prevention (legitimate interests; compliance with law).
3. Support communications and responding to requests (performance of a contract; legitimate interests).
4. Improve the Services and plan roadmap (legitimate interests; consent where required).
5. Communications about changes, security notices, and important updates (legitimate interests; compliance with law).
6. Compliance with legal and regulatory obligations (compliance with law).

We engage service providers (processors) to deliver infrastructure, storage, email, analytics, payments, and related operations. They may process personal information solely on our instructions and under contract. We may disclose information if required by law or to protect rights, safety, or systems.

Integrations you enable (e.g., accounting or identity platforms) are governed by your agreements with those providers.

We operate with Australian context in mind. Where information is transferred outside your state or country, we implement appropriate safeguards and contractual protections. Contact us to discuss data residency needs.

We retain personal information only as long as necessary for the purposes outlined or as required by law. You may request deletion of your account data; we will process requests subject to legal and operational constraints (e.g., audit and billing records).

• Role-based access and least-privilege defaults.
• Encryption in transit and layered controls.
• Audit logging and monitoring for issues.
• Ongoing improvements to security practices.

We use essential cookies for sign-in and core operations. We may use privacy-respecting analytics to understand usage and improve features. You can adjust browser settings to control cookies.

• Access, correction, and deletion (subject to legal constraints).
• Objection or restriction where applicable.
• Withdraw consent where processing relies on consent.

To exercise rights, contact us. We respond in Australian business hours.

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

If you have concerns about our handling of personal information, contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We will update this Policy from time to time and revise the “Last updated” date above. If changes are material, we will provide additional notice (e.g., in-product or by email).

Email: privacy@orlia.com.au

You can also reach us via the Contact page.