Terms of Service

1. Agreement to Terms

By accessing or using the services of Orlia Pty Ltd (ABN: 49 595 724 389), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Definitions

• "Company," "we," "us," or "our" refers to Orlia Pty Ltd
• "Client," "you," or "your" refers to the individual or entity using our services
• "Services" refers to web development, software development, and related services
• "Deliverables" refers to the websites, software, and other materials we create for you
• "Project" refers to the specific scope of work agreed upon in writing

3. Our Services

We provide custom web development, software development, e-commerce solutions, and related consulting services to Australian businesses. All services are subject to these Terms and any specific agreement or proposal signed by both parties.

4. Project Process

4.1 Consultation and Quote

We begin with a free consultation to understand your requirements. Following this, we provide a detailed written quote outlining scope, timeline, and costs. Quotes are valid for 30 days.

4.2 Acceptance and Deposit

To commence work, you must accept our quote in writing (email is acceptable) and pay a 50% deposit. The remaining 50% is due upon project completion, before final delivery.

4.3 Development Process

We follow an agile development process with regular check-ins. You will have access to a staging environment to review progress. We require timely feedback at agreed milestones.

4.4 Changes and Scope

Minor adjustments within the original scope are included. Significant changes or additions to the agreed scope may require a change order and additional fees. We will always discuss this with you before proceeding.

5. Payment Terms

• A 50% deposit is required to commence work
• The remaining balance is due upon project completion
• Payment terms are strictly 14 days from invoice date
• We accept bank transfer, credit card, and PayPal
• Late payments may incur interest at 1.5% per month
• Ongoing maintenance or support services are billed monthly in advance

6. Intellectual Property

6.1 Ownership of Deliverables

Upon full payment, you own all rights to the final deliverables we create specifically for you, including custom code, designs, and content. This excludes third-party libraries, frameworks, or pre-existing intellectual property we incorporate.

6.2 Our Rights

We retain the right to use your project (excluding confidential business information) in our portfolio, case studies, and marketing materials unless you request otherwise in writing.

6.3 Third-Party Assets

We may use third-party libraries, plugins, or assets that remain subject to their original licenses. We will inform you of any such requirements.

7. Client Responsibilities

You agree to:

• Provide timely and accurate information, content, and feedback
• Provide necessary access to existing systems, hosting, or accounts
• Review deliverables and provide feedback within agreed timeframes
• Make payments according to the agreed schedule
• Ensure you have rights to any content you provide us
• Obtain necessary domain names, hosting, and third-party services

8. Warranties and Liability

8.1 Our Warranties

We warrant that our services will be performed in a professional and workmanlike manner. We warrant that deliverables will function as described in the agreed scope for 30 days from delivery (our complimentary support period).

8.2 Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• Our total liability is limited to the amount you paid for the specific services
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party services or hosting issues
• We do not guarantee specific business results (sales, leads, rankings)

9. Confidentiality

We agree to keep your confidential business information private and not disclose it to third parties without your consent, except as necessary to perform our services or as required by law. This obligation survives termination of our agreement.

10. Termination

10.1 By Client

You may terminate the project at any time with written notice. You remain liable for payment for work completed up to the termination date. The deposit is non-refundable but may be credited against work completed.

10.2 By Us

We may terminate the agreement if you fail to meet payment obligations, provide required information after reasonable requests, or breach these Terms. In such cases, you remain liable for payment for work completed.

11. Support and Maintenance

All projects include 30 days of complimentary support following launch for bug fixes and minor adjustments. After this period, we offer ongoing support and maintenance packages. Support requests are typically responded to within 24 business hours.

12. Dispute Resolution

In the event of a dispute, we agree to first attempt to resolve the matter informally through good faith negotiation. If unresolved within 30 days, either party may pursue formal legal remedies. These Terms are governed by the laws of New South Wales, Australia.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition implied or imposed by the Australian Consumer Law or any other applicable law, to the extent that such exclusion, restriction, or modification is prohibited.

14. Changes to Terms

We may update these Terms from time to time. The updated version will be indicated by an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions about these Terms, please contact us: